We just signed a lease for our new digs. Plenty of space to expand. We will be moving and setting up all week.
This means NO SHIPPING next week. We need to get utilities, including wifi, garbage, water, gas, and electricity, and then move in the stuff we saved and then put together all the new stuff. With that, we should have our phone system restored soon too.
If you order during this week we will not be able to ship orders until the following week. we will NOT refund...
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XS Closed Sept 4th through 8th - No Shipping
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Created by:
XSteveO
XS Closed Sept 4th through 8th - No Shipping
Starts09-05-2023Ends09-08-2023LocationUSA -
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[UPDATED 2/3] Ice-Storm Warning - Expect Delays
The National Weather Service has issued an ice-storm warning for the Memphis area. They are expecting 1/4 to 1/2 inches of ice. If this occurs, the office will remain closed. This shouldn't affect any of today's shipments, but please keep in mind that FedEx's main hub is also here in Memphis.
Please check back here for updates.
Here are links to our local news station and the weather channel
WREG Memphis News Channel 3
Weather Channel
UPDATE Wednsday...Starts01-31-2023Ends02-06-2023LocationUSA -
[UPDATED] USA Severe Weather Closing
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Created by: XSteveO
[UPDATED] USA Severe Weather Closing
Friday 23rd
The roads here are one giant sheet of ice. The biggest issue is salt and ice melt do not work in these brutal temperatures. I've called my local USPS and they have not answered leaving me to believe they are closed. FedEx will not pick up our local box when there is severe weather. We are at 0 degrees with a wind chill of -18. Everything is frozen!
Orders will not ship until Tuesday.
Please stay safe.
Thursday 22nd
The... -
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[SOLVED] BFCM Orders to go
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Created by: XSteveO
[SOLVED] BFCM Orders to go
Hi everyone, thank you for the overwhelming response to our annual sale. We still have about 50 more orders to ship, not including the 50-ish of custom orders. We should be finished shipping all by tomorrow or Friday.
Thank you again for being a part of the XS family. -
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FedEx International Tech Issues
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Created by: XSteveO
FedEx International Tech Issues
FedEx is currently experiencing technical issues with their shipping management software that is preventing us from shipping any FedEx International. Every time we go to ship since this morning, we get an error that no customs options are available. Usually, these things correct themselves after an hour, but this has been all day. I finally called Tech Support, and after 20 minutes of confirming it was I, they told me the system is experiencing tech difficulties and might be restored in the next... -
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[SOLVED] US Office Offline 8/23
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Created by: XSteveO
[SOLVED] US Office Offline 8/23
Our ISP is currently offline. We are patiently waiting for it to come back online.
This means no phone calls, emails, support or anything else until we have Internet. -
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[SOLVED] FedEx Global Priority Issues
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Created by: XSteveO
[SOLVED] FedEx Global Priority Issues
Having some issues with FedEx Global Priority. Most FedEx orders have been processed but there are a couple that the page never loads. Brings up a wait error dialogue but never actually loads. Not sure why but it's definitely on the FedEx side.
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Potential Shipping Delays
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Created by: XSteveO
Potential Shipping Delays
Its Monday and everyone, except me, has called out sick. FedEx and anything other than economy shipping will ship first. If I can get to the others I will, but there are a lot of the others and they take priority. Tickets will probably be delayed in answering too. Be patient and be nice. -
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Severe Weather Closing Wednesday
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Created by: XSteveO
Severe Weather Closing Wednesday
As of 12pm I sent everyone home and called it a day. There is a severe weather outbreak here in the Memphis/Mid-South area with straight-line winds at 20mph and gusts of 50mph. Damaging winds, large hail, and possibly a tornado with some storms.
We are currently under a tornado watch. Retail orders placed before noon were shipped, but anything after will ship tomorrow. Please understand the well-being of my team is far more important than anything else. I don't typically let these types... -
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Potential Weather Closings Thursday/Friday February 3/4
West TN is under an Ice Storm Warning for Thursday, February 3rd with freezing temps continuing into Friday. If this storm occurs we will not be in the office to ship. Please keep this in mind when ordering.
As always I will make the attempt to get into the office unless conditions make driving dangerous. I have a Jeep Wrangler so usually, I'm okay with snow, but ice and nobody drives. I'll keep the site updated here -
Closing Early today
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Created by: XSteveO
Closing Early today
One of our USA team members has been exposed to COVID so we are going to get some tests done. I'll keep you posted. -
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Potential Weather Delays
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Created by: XSteveO
Potential Weather Delays
The Memphis region got a very tiny dusting of snow and ice this morning so in typical Southern fashion, everything is closed. I've always wondered what's the point of all these big pickup trucks with 4 wheel drive if people are too afraid to drive them?
Anyway, I have a Jeep and learned to drive in NJ where we get lots of snow and ice so no issues with getting here. The issue is will the post office be open and will FedEx actually pick up? I am preparing all orders to ship but... -
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BF/CM 21 Orders
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Created by: XSteveO
BF/CM 21 Orders
After today we will have about 50 more orders from the sale to ship and then we will work on customs.
Thanks to everyone for being patient. -
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EU - NO SHIPPING 10/15/21
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Created by:
Silvia
EU - NO SHIPPING 10/15/21
There will be no elelctricity in most part of Sofia ,so we are unable to ship tommorrow.
Will be back Monday.
Happy Weekend.
SteveO is the bestStarts12-31-1969Ends12-31-1969 -
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Labor Day Sale Shipping Update
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Created by: XSteveO
Labor Day Sale Shipping Update
We are working really hard to get out everyone's order from the sale shipped by tomorrow. We might even be able to begin on the custom orders too. -
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Australia - USPS Has Suspended Services
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Created by: XSteveO
Australia - USPS Has Suspended Services
The Australian Government, in a seemingly draconian step, has closed off the entire country to any shipping.
You can and should check for service disruptions on the USPS site before ordering here: https://about.usps.com/newsroom/serv...international/
We will either have to ask our Australian clients to upgrade their shipping to FedEx or figure something out. Please be patient as this is a brand new situation that was just sprung on all of us.
FedEx Service... -
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EU SHIPPING HOLIDAY - SUMMER VACAY
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Created by: Silvia
EU SHIPPING HOLIDAY - SUMMER VACAY
Hey loves,
XSteveO is the bestest boss ever.
Friday 13th I'll be leaving early so the cutoff is at noon for shipping.
I will be on summer vacation at the beach: August 16th through 20th. The team will check orders and give you options on shipping from USA.
Kisses
SilviaStarts12-31-1969Ends12-31-1969 -
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Early Closing Wednesday July 21
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Created by: XSteveO
Early Closing Wednesday July 21
Early cut-off time Wednesday for same-day shipping. Orders must be in by 1pm CST to ship the same day. We will be closing at 2pm to attend the service for our friend and former staff member Leslie whose 84-day old baby suddenly passed away. We are all very saddened and will be supporting our friend in this extremely difficult time.
Please keep Leslie and her family in your thoughts and prayers. If you can please help with a small donation to help offset the expenses with Colt's pas... -
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Holiday Hours and Vacations June 27th thru July 5th
Chat will be off this week as we are very short-staffed.
The Kid is on vacation in Colorado partaking in that state's beauty, splendor, and spliffs.
KateD hurt her arm in an unfortunate slip and fall so she will be recuperating this week. Let's all keep her and her family in our thoughts and prayers. From what I understand just a sprain, but those can be worse than breaks.
We are short-staffed anyway but I brought Hayley little sister Layla in to help... -
UPDATED: Weather Delays Memphis Snow and Ice Continues
Monday 15th: Presidents Day Shipping Holiday
Tuesday 16th: Snow and Ice Delays
It started to snow on Sunday and only stopped last night around 5pm. We got about 8 inches of snow! Growing up in the North East this is nothing to me, but here in the South, this is as close to the apocalypse as you get. That's not to mention we have been in the low teens to single digits for the last week (currently 4). Most businesses are closed and since we don't have any real plows down here the... -
Potential Weather Delays USA
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Created by: XSteveO
Potential Weather Delays USA
Our USA location is supposed to get an ice storm Wednesday or Thursday. It's hit or miss with these types of things but safety is always our priority. I have a Jeep Wrangler but doesn't work with an ice storm. Anyway, I'll do what I can to keep everyone informed.
Weather Advisory -
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USPS FCM DELAYS
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Created by: XSteveO
USPS FCM DELAYS
The USPS has posted there are expected normal delays this time of year. If you ordered economy shipping (First Class Mail) it will not be considered lost until after 30 days according to the USPS.
If you need something by an expected date please pony up and pay for the appropriate shipping method. -
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RESOLVED Our ISP is down
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Created by: XSteveO
RESOLVED Our ISP is down
Came into the lab today and our ISP has gone down area-wide and Hurricane Laura hasn't even hit yet. I get one bar on my phone out here so I can barely do anything. There may be delays with orders and such. I'll keep everyone informed as best as possible. Silvia is keeping the phones on but she's at home so no real ability to check anything. Let's hope it's restored quickly.
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EU OFFICE CLOSED FOR WEDDING
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Created by: Silvia
EU OFFICE CLOSED FOR WEDDING
Hello,My loves!
My wedding is coming so..
I just wanted to let you know that the EU-HUB will be closed from 02/09/2020 till 11/09/2020.
All the orders will be shipped from USA.
You are the greatest community ever!
Starts09-02-2020Ends09-11-2020 -
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UPDATED 4/21: Steps We've Taken To Ensure Safety: Covid-19!
Dear friends
The impact of Covid-19 has created severe disruptions across the globe. We are actively monitoring this rapidly developing situation and understand how it is impacting our suppliers and vendors. Aser Gruppe International values the relationship we have created with our customers, community members and friends which is why it's important to always be as forthcoming and transparent as possible.
Over the years we have taken steps to prepare as best as we could...
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