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  • Canada Post - DELAYED

    Canada Post - DELAYED

    The USPS has asked us to hold shipping any USPS orders to Canada as negotiations are being held to resolve the strike: https://www.canadapost.ca/web/en/com...=murl|ddn|lr|5

    We can ship through the post office and it will be transferred but our insurance carrier will not insure these and therefore if you insist us to ship and not hold them, if they go missing you forfeit all rights to reship or refunds. We would not do that to our customers so instead we would just cancel the order and...
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  • Evacuation- probable shipping delay

    Evacuation- probable shipping delay

    Somehow a tractor trailer snapped a power pole in half right outside our front door. The police have forced us to evacuate. The good news is most orders have shipped. We won’t be able to add tracking for a while though. Phones are off and explosions may be forthcoming....
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  • EU Shipping Delay

    EU Shipping Delay

    We are upgrading our inventory control to better manage stock and logistics. This is the final step before the release of the upgraded cart.
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  • SOLVED FedEx Shipments Friday June 1

    SOLVED FedEx Shipments Friday June 1

    There seems to be a server issue at FedEx. We are unable to access shipping software. If you've ordered FedEx there can be potential delays.
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  • Service Alert - Winter Ice Storm

    Service Alert - Winter Ice Storm

    Our USA shipping and lab facilities in Tennessee have been hit with a winter storm of ice and 3 inches of snow. In TN this is a major thing, where as not so much in other parts of the country. The roads are not plowed and traveling conditions are dangerous.

    Orders will not be shipping today.

    The phones will be off as well.

    Sorry for inconvenience but the safety and well being of everyone here is important.
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  • Wednesday 12/5 No Shipping Day - USPS is Closed

    Wednesday 12/5 No Shipping Day - USPS is Closed

    The USPS is closed today. Nice short notice as we found out yesterday at 4 when we dropped off the mail,

    https://www.usps.com/national-day-of...ng/welcome.htm
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  • Black Friday / Cyber Monday 2017 - All Caught Up!

    Black Friday / Cyber Monday 2017 - All Caught Up!

    We always do our best to ship as fast as possible, but this past weekends sale overwhelmed us, not to mention we are short staffed in our US Hub.

    Good news though; we've hired on Silvia in the EU Hub and while I had high expectations for her, she has so far exceeded them. I'm really liking her. I am pretty confident all the EU troubles are behind us.

    In the US, its still Bobbi and I, but we managed to get close to five to six hundred orders out over 4 days. Pretty amazing...
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  • (FIXED)09.28.16 FedEX platform outage - Potential Shipping delay on all FedEX orders

    All day we are experiencing problems with the FedEX shipping platform.
    If they dont fix it by the end of today we will have to delay all fedex orders with a day.

    Sorry for the inconvenience everyone... its just out of our control

    ...
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  • SOLVED: No Shipping delay - Orders from 04.23.2015 will ship next day

    SOLVED: No Shipping delay - Orders from 04.23.2015 will ship next day

    04.23.2015

    Hey there everyone,
    due to local technical/connectivity issues some of the orders will be delayed and shipped tomorrow: Friday/04.24.2015

    Steve and the staff will process the ones that are already printed out from the system.
    For everyone who did not get their tracking number today
    rest assured that you will get it first thing tomorrow

    Thank you for your understanding.

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  • Shipping Delays Expected - FedEx & DHL Tuesday February 17, 15

    Shipping Delays Expected - FedEx & DHL Tuesday February 17, 15

    SW Tennessee is covered in 3-6 inches of solid Ice. We are not equipped for this type of stuff. While yesterday was a holiday, today everything is just closed. FedEx said they are doing their best to still pickup, but DHL said its unlikely.

    USPS is supposed to be normal (rain, sleet or snow) but please allow for delayed packages.

    Everything is being packaged like normal and ready to ship but just uncertain if they will get here to pick up. Its really cold -23 degrees- and...
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  • Potential Shipping Delays - Ice Storm February 4, 2014

    Potential Shipping Delays - Ice Storm February 4, 2014

    pheromoneXS is currently in the midst of an ice-storm that has been creating power-outages throughout the area. We will not compromise the safety of anyone so there might be potential shipping delays. There is a heavy ice covering everything outside including the roadways making travel unsafe. This could potentially create shipping delays if we are unable to deliver packages to the appropriate drop boxes.

    As of now, power has been restored and we are still shipping orders. Please understand...
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  • Update: Orders to Australia - Reinstated

    Update: Orders to Australia - Reinstated

    We are experiencing issues with Australian customs and until we resolve this issue all orders to Australia have been suspended. We follow all INCI laws to ensure compliance and yet Australia is not allowing our shipments to go through. Even our FedEx customs broker has said this is unprecedented. We are working to resolve this issue. If you are one of those experiencing issues please remain patient as we are doing everything we can to resolve this matter.

    The biggest challenge is the...
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