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Carriers & Rates

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  • No Free India Mail

    No Free India Mail

    We can no longer offer any type of free or unregistered mail to India. These types of mail just don't get there. We will still offer Express or FedEx with Direct Signature required....
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  • Lets Have An Honest Shipping Discussion!

    Lets Have An Honest Shipping Discussion!

    As everyone should know I believe in transparency, especially if it ultimately affects your experience. Shipping rates keep going up and while we do everything to keep ahead of all the new laws and requirements when it comes to import/export into countries we get blasted nearly weekly with new processes.

    Fedex now requires an unprecedented accompaniment of paperwork. We are REQUIRED to include an original copy of invoice (There is no way to alter these in any way so please don't ask)....
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  • US/EU Shipping Rates Update

    US/EU Shipping Rates Update

    Recently some questions have come up in regards to shipping charges out of our EU Hub as compared to the US Hub. These questions were based on why the Free Shipping threshold pricing was more expensive in the EU as compared to the US. Then add in VAT and you might believe you would get a better deal by purchasing from the US. We started to get a lot of support emails about the same as well.

    While this logic might seem correct, I can assure you there are numerous factors not being considered...
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  • EU Bottle Sizes and Shipping Charges

    EU Bottle Sizes and Shipping Charges

    I am kind of confused... is it possible to get Xist,Bliss and Taboo 32 mL spray and scented for example FXS from EU shop?
    Shipping inside EU, says express shipping 22 euros. I thought it was a lower price if using a normal shipping, how much for a shipping that takes more days?
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  • EU Shipping Option - Priority Parcel Express: 1-3 days (door to door)

    EU Shipping Option - Priority Parcel Express: 1-3 days (door to door)

    Hey there fans

    i am really exited to announce our brand new shipping option.

    NAME: Priority Parcel Express (1 - 3 Business Days / door to door delivery)
    • Usually most of the countries in EU will get it the next business day
    • No changes in shipping time. All orders placed each day before 2 PM (GMT+2 / EET – Eastern European Time)
    • Will ship as usual the same day.

    Delivery Time:
    • 1 to 3 Business Days maximum

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  • Overpriced DHL - Its your choice

    Overpriced DHL - Its your choice

    When we signed up with DHL we had some half-way decent rates but not as good as I would have hoped. As such we ate a lot of those fees and well they have recently reevaluated our fees and determined an increase of at least 25% was warranted. Of course as a small business these fees are astounding in the big picture. Packages we are shipping for $39 are now costing us closer to $60 which forces us to now have to pass these fees along to you. We are also charged $35 a week for daily pickup too which is silly in my view ...
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  • DHL Price Increase

    DHL Price Increase

    We got a letter from DHL the other day, informing us that they are increasing their fee's by 5% which XS will be passing along. DHL, while fast, also charges us a daily pickup fee, usually charges customs fees and a bunch of other fees.

    XS offers free shipping and other cheaper alternatives, so while DHL might be convenient, we ask for your understanding why its expensive. I can assure you we are doing what we can to bring these costs down.
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  • DHL Is Suspended Until Further Notice

    DHL Is Suspended Until Further Notice

    I have a BIG issue with the way some things at DHL have been handled these last couple weeks that I will post in its entirety in a few hours. I have given them every opportunity to correct a mistake that seriously effects our shipping. The members of this community deserve better and while you might not see any changes up front (for those choosing DHL) there are implications on the back end. As such effective immediately DHL shipping is suspended until such time as they either fix this issue and apologize, or I find another carrier. We...
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  • Shipping Changes and how they will effect you.

    Shipping Changes and how they will effect you.

    Effective immediately we have started the process of changing our shipping services from FedEx to a company more small business friendly. I’d like to first reassure everyone your items are still shipping at lightning speeds and will continue to while the new system is integrated.

    USPS Priority Mail We will proceed to offer USPS Priority Mail at the same affordable rate for both Domestic and International. Priority Mail for domestic averages 3 days at only $6. International shipments can take up to 30 days at only $20 to Canada with the rest of the world at $24. International tracking can be sketchy at times as packages are transferred from one country to the next (its the government, what else would you expect?). Domestic clients will still get free Priority Mail for orders at $75 or more. Our ...
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  • Update: NO Changes to shipping charges effective February 4

    Update: NO Changes to shipping charges effective February 4

    Some shipping changes you need to be aware of.

    There has been some up-charges in shipping from both USPS Priority Mail Domestic and FedEx.

    USPS Domestic Priority Mail has increased to $0.60. As of right now I have not been able to determine if USPS International will also have increases. As such I will be increasing USPS Domestic Priority Mail to $6. However if you spend $75 in the store you will still get FREE Domestic USPS Priority Mail for free. Our International friends...
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  • Slight Increase to FedEx

    Slight Increase to FedEx

    FedEx rates went up just a tiny bit ($2) so I had to add that to the store. We are still able to offer some of the best rates in the industry for shipping though. Our Lightning Shipping speeds cannot be beaten.

    Priority Mail jumped up about $0.60 Domestic so we will be adjusting those rates in the coming days too. You'll still get the discounts though as its set up now, but I'll see if I can work anything out.

    Here's a link to the USPS increase:
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