We just signed a lease for our new digs. Plenty of space to expand. We will be moving and setting up all week.
This means NO SHIPPING next week. We need to get utilities, including wifi, garbage, water, gas, and electricity, and then move in the stuff we saved and then put together all the new stuff. With that, we should have our phone system restored soon too.
If you order during this week we will not be able to ship orders until the following week. we will NOT refund shipping charges because the order did not go out like you're used to. Nearly all of you have been so patient and understanding about the situation. We went from a 3600-square-foot facility to my kitchen table. We couldn't even order things because there was absolutely no room.
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XS Closed Sept 4th through 8th - No Shipping
Starts09-05-2023Ends09-08-2023LocationUSATags: None
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#3Johnny Fever commented09-02-2023, 11:04 AMEditing a commentGlad to hear you're on the move to come back after the aftermath. I believe in supporting small business and glad to see things coming together. Looking forward to hearing when you're all settled in your new digs.
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#4Usagi commented09-17-2023, 11:36 PMEditing a commentFabulous news! Congratulations.
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#5Mila commented09-23-2023, 11:25 AMEditing a commentNice! Wishing you a smooth set up!
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by XSteveOIt's official: Due to snow and extreme cold, our USA facilities will be closed this week
UPDATE: We tried to go in today, but the weather decided to sleet this morning. Roads are treacherous and not worth risking our lives.
UPDATED 1/22: The extreme cold has finally broken here in South-West Tennessee. We've been stuck in our houses for an entire week as it snowed on the holiday last Monday, and temps dipped and stayed in the low 20s to single digits. Typically, we get...Starts01-15-2024Ends01-20-2024LocationUSA-
Channel: Potential Delays
01-15-2024, 02:19 PM -
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by XSteveOWe will be leaving a bit early: The order cutoff will be 1pm
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Channel: Potential Delays
11-20-2023, 12:46 PM -
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by HayleyHi guys!
Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...-
Channel: Potential Delays
11-07-2023, 11:25 AM -
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by HayleyHey guys, it's me again!
I just wanted to give as much of an update as I can. Things are so hectic around here, but we are making very good progress! We have two new hires, Lia and Kyle. They will be making posts and stuff as soon as we can get them set up on the forum. You will also see Lia's name on your notes for your orders now! We finally got everything from the old building, so it is an absolute mess in here right now, but SteveO and I are very excited for the way the office is...-
Channel: Potential Delays
10-19-2023, 02:40 PM -
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by HayleyHi guys! I wanted to give an update about our situation since it's been a minute. We finally got the table tops today, so we will spend today and tomorrow putting the tops on the legs and rearranging everything to our liking. Once that is done, SteveO will be attempting to make blends, but we have to figure out what molecules we do and do not have in stock. Depending on what we have, we will make the products you guys have been missing! Some of the products will take a minute to come back into stock,...
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Channel: Potential Delays
09-28-2023, 10:50 AM -