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Canada Post - DELAYED

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  • Canada Post - DELAYED

    The USPS has asked us to hold shipping any USPS orders to Canada as negotiations are being held to resolve the strike: https://www.canadapost.ca/web/en/com...=murl|ddn|lr|5

    We can ship through the post office and it will be transferred but our insurance carrier will not insure these and therefore if you insist us to ship and not hold them, if they go missing you forfeit all rights to reship or refunds. We would not do that to our customers so instead we would just cancel the order and refund. You can also choose to upgrade to FedEx but that's expensive. I guess right now the best we can do is hold onto your order until this strike is resolved.

    We will be sending emails to those affected.

    UPDATE: 11/27
    So apparently the strikers have been forced back to work by the courts. Doesn't sound like anything has been resolved though. Canada post has reported parcels will be delayed through March.

    for International parcels: Delays are likely to stretch into March of 2019. International items will require screening by the Canada Border Services Agency. We are working in partnership with them to manage the significant existing backlog
    As a courtesy to anyone who ordered prior to today and has not shipped we will be extending a special FedEx offer for shipments at $24.97. This is ONLY for those orders we are holding and you will get an email with a link if you'd like to go that route. We don't make any money on shipping so we are basically splitting the cost with you as a courtesy.

    On the other hand we will be glad to ship your orders Free Shipping, as ordered, but this is entirely up to you and knowing the situation if your package is delayed XS will not be held responsible. Not an ideal situation for our friends up North, but we can only do so much.

    • MRSNAKE
      #1
      MRSNAKE commented
      Editing a comment
      Yep this effects me, i was looking forward to getting my product but not XS's fault, i will wait until the strike is over, hopefully it will be soon.

    • SteveO
      #2
      SteveO commented
      Editing a comment
      I've been trying to figure out a way to disable it in the cart without having to change the entire shipping structure but doesn't look like it can happen. I didn't even know about it until USPS sent me a letter requesting us to hold orders. I think we came up with an alternative and you'll get an email in a little while.
    Posting comments is disabled.

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