We are experiencing issues with Australian customs and until we resolve this issue all orders to Australia have been suspended. We follow all INCI laws to ensure compliance and yet Australia is not allowing our shipments to go through. Even our FedEx customs broker has said this is unprecedented. We are working to resolve this issue. If you are one of those experiencing issues please remain patient as we are doing everything we can to resolve this matter.
The biggest challenge is the time difference. I'm going to call Australian customs personally to get to the bottom of this.
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Update: Orders to Australia - Reinstated
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#21Dignify commented01-02-2014, 09:15 AMEditing a commentOriginally posted by KateD
Cheers for
!
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#22Frankv commented03-08-2014, 06:30 AMEditing a commentWe have two orders on the way,one via fed ex another via usps. About s month or three ago,heaps of customs officers were busted for corruption. Maybe there were some phero enthusiasts amongst them!
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#23XSteveO commented03-08-2014, 10:40 AMEditing a commentOriginally posted by Frankv
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by XSteveOAllergies have been brutal this year! I took yesterday off to sleep and may be doing the same in the coming days. Doing the best that I can while trying to do simple things like breathe...
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Channel: Potential Delays
10-08-2024, 10:15 AM -
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by SilviaThe power in the US office is off for we dont know how much ,so we are closing for the day
Any orders will be proceed tommorrow
Thank you everybody and have an amazing day-
Channel: Potential Delays
09-12-2024, 11:49 AM -
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by XSteveOIt's official: Due to snow and extreme cold, our USA facilities will be closed this week
UPDATE: We tried to go in today, but the weather decided to sleet this morning. Roads are treacherous and not worth risking our lives.
UPDATED 1/22: The extreme cold has finally broken here in South-West Tennessee. We've been stuck in our houses for an entire week as it snowed on the holiday last Monday, and temps dipped and stayed in the low 20s to single digits. Typically, we get...-
Channel: Potential Delays
01-15-2024, 02:19 PM -
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by XSteveOWe will be leaving a bit early: The order cutoff will be 1pm
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Channel: Potential Delays
11-20-2023, 12:46 PM -
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by HayleyHi guys!
Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...-
Channel: Potential Delays
11-07-2023, 11:25 AM -