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We are experiencing issues with Australian customs and until we resolve this issue all orders to Australia have been suspended. We follow all INCI laws to ensure compliance and yet Australia is not allowing our shipments to go through. Even our FedEx customs broker has said this is unprecedented. We are working to resolve this issue. If you are one of those experiencing issues please remain patient as we are doing everything we can to resolve this matter.
The biggest challenge is the time difference. I'm going to call Australian customs personally to get to the bottom of this.
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Update: Orders to Australia - Reinstated
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#21Dignify commentedEditing a commentYeah! I love how Steve and you guys care for your customers and you always take that extra mile to guarantee full satisfaction and you didn't stop at even one molecule removed.Originally posted by KateD
Cheers for 
!
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#22Frankv commentedEditing a commentWe have two orders on the way,one via fed ex another via usps. About s month or three ago,heaps of customs officers were busted for corruption. Maybe there were some phero enthusiasts amongst them! -
#23XSteveO commentedEditing a commentThanks for the info Frankv. I think our issue came with including the actual pheromone names on the label. Its illegal to import DHEA into Canada and Australia as a substance for Steroid use. However in its pheromone form in a complex blend it is not a steroid and can never be a steroid. So we removed it as an ingredient on the label and have a disclaimer in the store its not included. Over zealousness is more likely the issue of new customs guys filling in for the ones busted.Originally posted by Frankv
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I tested a few different scenarios out to have better luck with USPS. They have been getting through.
For some reason a USPS employee rejected all of our international packages without cause or merit and did so anonymously. That meant they labeled the packages as hazardous even though XS strictly adhered to all mailing regulations. By rejecting them we had no recourse and would even lose the postage paid. No one at the post office would assist us since this person was doing what they... -
Allergies have been brutal this year! I took yesterday off to sleep and may be doing the same in the coming days. Doing the best that I can while trying to do simple things like breathe...
. I can hear the chariots swinging low coming to take me home
10-08-2024, 10:15 AM -
The power in the US office is off for we dont know how much ,so we are closing for the day
Any orders will be proceed tommorrow
Thank you everybody and have an amazing day
09-12-2024, 11:49 AM -
It's official: Due to snow and extreme cold, our USA facilities will be closed this week
UPDATE: We tried to go in today, but the weather decided to sleet this morning. Roads are treacherous and not worth risking our lives.
UPDATED 1/22: The extreme cold has finally broken here in South-West Tennessee. We've been stuck in our houses for an entire week as it snowed on the holiday last Monday, and temps dipped and stayed in the low 20s to single digits. Typically, we get...Starts01-15-2024Ends01-20-2024LocationUSA01-15-2024, 02:19 PM -
We will be leaving a bit early: The order cutoff will be 1pm11-20-2023, 12:46 PM