Order Cancellation Fee

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  • Order Cancellation Fee

    New Policy Begins October 01, 2019

    Order cancellations will be charged a 5% Service Charge to cover costs of merchant fees, shipping supplies, printed labels and other materials

    PayPal (our merchant services provider) has amended their User Agreement which will affect you. Customer initiated order cancellations will incur a flat 5% service charge.

    Please make sure your order is correct before you hit submit.
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      • Muestereate
        #1
        Muestereate commented
        09-21-2019, 08:04 AM
        Editing a comment
        Will this include order mistake corrections like those fragrances in the trading post, partial cancelations or just full blown cancelations?
        • XSteveO
          #2
          XSteveO commented
          09-24-2019, 10:49 AM
          Editing a comment
          As to right now its just outright cancelling an order Muestereate. As a company, to my understanding, even if the order is outright fraud and we catch and refund it, we still get charged the fees. On the other hand, if we allow an fraud order to get through and then get chargeback we lose the fees + $100 (not to mention postage and product)
          • Muestereate
            #3
            Muestereate commented
            09-24-2019, 12:13 PM
            Editing a comment
            Yikes!! SO easy to see things only through the eyes of a legit customer. I had no idea.
            Posting comments is disabled.

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