Hello!
I'm new, just signed up and gonna try out the products.
So I was recommended to try out XiSt (EU Site, US is out of stock). And I seem to be having trouble completing my order. The Shipping (Delivery) Method is grayed out and I can't click on it to proceed my order.
I have all the details filled out, paying with Credit Card btw.
Did I miss a step out? Please advise
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by XSteveOWe had an issue where support tickets were being created but our support suite was not being populated with said tickets. Pretty sure we fixed it, but if you did submit a ticket and did not get a response (within 24 hours), please submit another. No tickets were lost, just stuck in the ether.
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02-15-2018, 08:27 AM -
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by Abel.MannI have ordered many times through your web store but this time Pay Pal is saying I have to type in the product description and price. See Below. Something seems a little off here. This is after I type in my Paypal username and password.
Please Advise.
Aser Gruppe International, Corp.
Choose a way to pay
Error Message
Please enter an amount greater than zero.
Your order summary
Descripti...-
Channel: Bug Reports
11-02-2017, 08:01 PM -
This is a public forum and we encourage clients not to put any customer service issues on the forum because we are unable to include private information, you should not either
In addition , when we get super busy we might miss a post or thread and you as a valued client would not get helped right away
Please, send a support ticket to support@pheromonexs.com
Let me try again shorty and I will open a ticket to support if I still get the same error.
Have a good one!
The only reason why shipping method might be grayed out is a country that is not part of the EU.
What shipping country did you you choose. ? (maybe we missed to include it in the shipping list )
was out testing hub.
We will be moving the the new eu site (hopefully) in 24-48h.