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Iron clad feedback

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  • Iron clad feedback

    Can you guys please alter that last part of your iron clad guarantee about exchanges. It's worded in a way that makes it sound like you'll send the new product if you mail back the old one and provide a tracking number. Now at the other mone companies I've ordered from, that's how it was( and makes alot of sense too because a customer doesn't have to wait so long before getting back to testing products) but here I'm told I gotta wait 15 days before you even look into it.

    If that's how you guys do things,fine. But that would've been great to know beforehand( yes, there is a part in mentioning the 15 day period but its in the section about trying to get your money back...which I'm not surprisingly).Now I gotta wait 2+ weeks just to start my testing journal for a product that may or may not even work for me. And I don't know how my writing comes across but I'm not seething mad about it or anything like that. It's just a shame that I gotta miss 2+ weeks worth of opportunities
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    • Likes 1
    • idle
      #1
      idle commented
      06-11-2016, 04:47 PM
      Editing a comment
      Originally posted by i2see
      Can you guys please alter that last part of your iron clad guarantee about exchanges. It's worded in a way that makes it sound like you'll send the new product if you mail back the old one and provide a tracking number. Now at the other mone companies I've ordered from, that's how it was( and makes alot of sense too because a customer doesn't have to wait so long before getting back to testing products) but here I'm told I gotta wait 15 days before you even look into it.

      If that's how you guys do things,fine. But that would've been great to know beforehand( yes, there is a part in mentioning the 15 day period but its in the section about trying to get your money back...which I'm not surprisingly).Now I gotta wait 2+ weeks just to start my testing journal for a product that may or may not even work for me. And I don't know how my writing comes across but I'm not seething mad about it or anything like that. It's just a shame that I gotta miss 2+ weeks worth of opportunities


      Hey there i2see,
      i understand your worries but... i am also confused here.
      In our Iron clad terms:
      IRON CLAD GUARANTEE

      It clearly says
      Just send the product back to us and include your name and order number, found on your invoice, and within 15 days we will refund your purchase price minus any shipping back to your original payment method. No questions asked, no phone calls, no emails, no pre-authorizations, no forms to fill out.
      Usually for old customers as soon as we get the request and tracking number we issue a refund right away the same day.
      For new time customers it might take anything from 1 to 15 days just so we get the return and protect our self from scammers.
      But even so... for new time customers we usually issue a refund almost right away.

      Can you please submit a ticket to us and clarify your statement above.
      We will take care of this ASAP.

      I am really confused about the 15 days period you mentioned

      Please let us know if you experienced any problems or delays with our return policy


    • Ragnar Lothbrook
      #2
      Ragnar Lothbrook commented
      06-13-2016, 10:16 AM
      Editing a comment
      I've had nothing but awesomeness when it comes to Pheromone XS's customer service. I understand it's a case by case scenario. In my first order I had a leaky bottle. I didn't know the rules ahead of time, but working with the XS team I took pictures of the packaging, and the bottle, and we got it worked out in a day, and my new bottle arrived in like a week. I appreciated every thing about that interaction, and am now a customer for life because of it. However, I have heard a lot about aqua vitae
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