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We always do our best to ship as fast as possible, but this past weekends sale overwhelmed us, not to mention we are short staffed in our US Hub.
Good news though; we've hired on Silvia in the EU Hub and while I had high expectations for her, she has so far exceeded them. I'm really liking her. I am pretty confident all the EU troubles are behind us.
In the US, its still Bobbi and I, but we managed to get close to five to six hundred orders out over 4 days. Pretty amazing for just two of us. With that said all orders, except customs have been shipped. We are pretty confident we can get out all the custom orders by tomorrow. I think there were close to 50 but I'm delirious right about now. I honestly feel like I've gone through a grappling match and lost.
There are a few loose ends to tie up here and there so if you have any order shipping issues drop a line to support. KateD is still out so we are doing our best to handle that too. I appreciate everyone and the genuine patience you have shown us.
Steve
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by XSteveOIt's official: Due to snow and extreme cold, our USA facilities will be closed this week
UPDATE: We tried to go in today, but the weather decided to sleet this morning. Roads are treacherous and not worth risking our lives.
UPDATED 1/22: The extreme cold has finally broken here in South-West Tennessee. We've been stuck in our houses for an entire week as it snowed on the holiday last Monday, and temps dipped and stayed in the low 20s to single digits. Typically, we get...Starts01-15-2024Ends01-20-2024LocationUSA-
Channel: Potential Delays
01-15-2024, 02:19 PM -
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by XSteveOWe will be leaving a bit early: The order cutoff will be 1pm
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Channel: Potential Delays
11-20-2023, 12:46 PM -
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by HayleyHi guys!
Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...-
Channel: Potential Delays
11-07-2023, 11:25 AM -
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by HayleyHey guys, it's me again!
I just wanted to give as much of an update as I can. Things are so hectic around here, but we are making very good progress! We have two new hires, Lia and Kyle. They will be making posts and stuff as soon as we can get them set up on the forum. You will also see Lia's name on your notes for your orders now! We finally got everything from the old building, so it is an absolute mess in here right now, but SteveO and I are very excited for the way the office is...-
Channel: Potential Delays
10-19-2023, 02:40 PM -
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by HayleyHi guys! I wanted to give an update about our situation since it's been a minute. We finally got the table tops today, so we will spend today and tomorrow putting the tops on the legs and rearranging everything to our liking. Once that is done, SteveO will be attempting to make blends, but we have to figure out what molecules we do and do not have in stock. Depending on what we have, we will make the products you guys have been missing! Some of the products will take a minute to come back into stock,...
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Channel: Potential Delays
09-28-2023, 10:50 AM -