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US Lab WiFi Down Expect shipping delays
We added a wifi access point and now the entire system is down. That means some orders will NOT ship and minimal phone coverage. I'm working the problem but not sure where the issue is yet. I'm doing this over my phone but because everything is hooked up to our wifi network I cannot access printers or anything else.Tags: None
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by XSteveOIt's official: Due to snow and extreme cold, our USA facilities will be closed this week
UPDATE: We tried to go in today, but the weather decided to sleet this morning. Roads are treacherous and not worth risking our lives.
UPDATED 1/22: The extreme cold has finally broken here in South-West Tennessee. We've been stuck in our houses for an entire week as it snowed on the holiday last Monday, and temps dipped and stayed in the low 20s to single digits. Typically, we get...Starts01-15-2024Ends01-20-2024LocationUSA-
Channel: Potential Delays
01-15-2024, 02:19 PM -
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by XSteveOWe will be leaving a bit early: The order cutoff will be 1pm
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Channel: Potential Delays
11-20-2023, 12:46 PM -
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by HayleyHi guys!
Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...-
Channel: Potential Delays
11-07-2023, 11:25 AM -
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by HayleyHey guys, it's me again!
I just wanted to give as much of an update as I can. Things are so hectic around here, but we are making very good progress! We have two new hires, Lia and Kyle. They will be making posts and stuff as soon as we can get them set up on the forum. You will also see Lia's name on your notes for your orders now! We finally got everything from the old building, so it is an absolute mess in here right now, but SteveO and I are very excited for the way the office is...-
Channel: Potential Delays
10-19-2023, 02:40 PM -
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by HayleyHi guys! I wanted to give an update about our situation since it's been a minute. We finally got the table tops today, so we will spend today and tomorrow putting the tops on the legs and rearranging everything to our liking. Once that is done, SteveO will be attempting to make blends, but we have to figure out what molecules we do and do not have in stock. Depending on what we have, we will make the products you guys have been missing! Some of the products will take a minute to come back into stock,...
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Channel: Potential Delays
09-28-2023, 10:50 AM -
We upgraded our network to include a wifi access point in the lab as we are in metal buildings with firewalls between the different units. Three of our units are next to each other 11, 12 and 13 and therefore connected. The gym used to be in unit 8, but we have since converted that to the new lab (more spacious) and moved the gym into unit 11. This created some wifi access issues down in unit 8, where as we could connect but not very fast or even stable.
Anyway got myself a network switch and new TP-Link router to add as an access point down in unit 8 with LAN cable to connect. Now here's the funny part; it wasn't any of that which caused the issue. I simply relocated the modem to a more accessible location so that it would all be centralized to the three adjoining units. Literally unplug and plug back in, but somehow in moving it, the power supply went bad! 10 foot move and the power-supply goes bad ~ WTF!
Anyway that's what happened and so today after resetting all back to factory defaults today will be about restoring to my custom settings. We get tons of ghost calls on the phones which interfere with regular calls, so please if you're trying to get through, be patient. Its going to take a hot-second to get all the settings back.
Most orders shipped although there were a couple we were catching up from Day of the Dead sale. We will probably upgrade shipping on some that didn't go out.
Once again I respectfully ask for patience