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EU HUB Product Stock and Important Info

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  • EU HUB Product Stock and Important Info

    I have great news for our European Union friends!

    You are NOW able to order 10ml and 30ml XiSt from our EU Hub and have it delivered to your door without customs opening your package. Most packages are delivered right to your front door (depending on the country) in as little as few days. We've successfully shipped a few packages across the EU to about as far away as possible. The slowest package arrived in 7 days, while the fastest was 3.

    Because we are in the final stages of opening the EU hub, we've had to meet a few preset rules that while seemingly cumbersome in some ways are our gateway into a much bigger operation. We've started with one product but are in continued negotiations for our entire retail catalogue to follow. We suspect approval will come sometime mid-October but in the meantime we have XiSt ready to order.

    There's a couple things to know that are pretty important. The first and most important is the VAT associated with EU orders. Everyday we get asked to lower the value of orders so you don't have to pay VAT. We get it, but as you are probably aware customs has received a directive to open packages and search out the value of the products on the site they have been ordered from. Now even if you have an invoice stating the cost as $24, they want to see your bank statement verifying this payment. Apparently this is EU wide now and we believe its an official directive. Be careful out there.

    So how does having an EU hub benefit you:

    Since we ship all the products to our hub we pay all the VAT and other customs charges upfront.
    There will be a nominal VAT of 7% passed along to you
    Shipping will be $3 for under $37 or free over $75 using Priority Post with tracking. From what I am to understand this is the fastest postal delivery option in the EU.
    Tracking is usually available within a day of shipping, but may not be updated in our system for at least 24 hours. Even then it might not be trackable for a couple days.
    We are currently working out deals with EMS and other local overnight courier
    No more going to customs and answering invasive questions.
    No more packages opened in front of strangers
    Packages delivered to your door in most instances
    You can still use our checkout system with your same username and password and take advantage of all the benefits like points, lifetime discounts.


    We cannot open the bottles in our EU Hub so fragrances are not currently available but will be when we expand services.
    Please understand we are gradually ramping up services so some things like same day shipping, crazy stickers and candy may be sporadic to begin with.


    The EU hub will be closed August 29th through September 02nd because Idle has a holiday prearranged at the sea with his girl. I don't know about you, but if he tries to get out of this he will be killed. If you are ordering during this period we will send you an email reminding you of the situation, but even with this delay, you'll probably still get your order much quicker.

    I'm really excited about this and we've been pretty much working 14+ hours at least a few days a week preparing.

    Yeah

    • Loquisimo
      #53
      Loquisimo commented
      Editing a comment
      It looks like Xist spray and oil, is out of stock at EU shop. I just came from summer trip, sadly probably I over closed the tap of Xist oil and broke, and slip lots of his contents.. :( I would like to get again Xist and Taboo... from EU shop--

    • Loquisimo
      #54
      Loquisimo commented
      Editing a comment
      Great new, probably I will be loading money on paypal on next days...looking forward for Xist and Taboo

    • idle
      #55
      idle commented
      Editing a comment
      Originally posted by Loquisimo
      Great new, probably I will be loading money on paypal on next days...looking forward for Xist and Taboo
      Hey there Loquisimo,
      just letting you know that XiSt is now back in stock
    Posting comments is disabled.

Latest Articles

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  • Early Cutoff Monday 11/20
    by XSteveO
    We will be leaving a bit early: The order cutoff will be 1pm
    11-20-2023, 12:46 PM
  • Stock Update
    by XSteveO
    XiSt 10ml back in stock
    APi back in stock
    11-20-2023, 10:46 AM
  • USA Thanksgiving Holiday Hours
    by XSteveO
    In observance of the Thanksgiving holiday, XS USA will be closed on Thursday, November 23, 2023, and Friday, November 24, 2023.
    We will resume normal business hours on Monday, November 27, 2023.
    All in-stock orders placed via our website will ship on Monday, November 27, 2023.‚Äč
    Starts
    11-23-2023
    Ends
    11-26-2023
    Location
    USA
    11-16-2023, 12:56 PM
  • Update 11/07
    by Hayley
    Hi guys!

    Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...
    11-07-2023, 11:25 AM
  • New Building Update
    by Hayley
    Hey guys, it's me again!

    I just wanted to give as much of an update as I can. Things are so hectic around here, but we are making very good progress! We have two new hires, Lia and Kyle. They will be making posts and stuff as soon as we can get them set up on the forum. You will also see Lia's name on your notes for your orders now! We finally got everything from the old building, so it is an absolute mess in here right now, but SteveO and I are very excited for the way the office is...
    10-19-2023, 02:40 PM
  • Making Progress
    by Hayley
    Hi guys! I wanted to give an update about our situation since it's been a minute. We finally got the table tops today, so we will spend today and tomorrow putting the tops on the legs and rearranging everything to our liking. Once that is done, SteveO will be attempting to make blends, but we have to figure out what molecules we do and do not have in stock. Depending on what we have, we will make the products you guys have been missing! Some of the products will take a minute to come back into stock,...
    09-28-2023, 10:50 AM
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