Well after much ado its finally here: EUphoricXSBRANDINGSTOCK SUPPLIES:SHIPPINGVAT/CUSTOMS/BROKERAGE FEESLifetime DiscountsREWARD POINTSSAFE-SALE REBATES (My New Favorite Program)
pheromoneXS and EUphoricXS, from time to time, offers sales and other discount pricing to our customers. Sales are typically announced via our email newsletter subscription service. In the event you make a purchase within two (2) days prior to a sale announced via our email newsletter subscription service, simply submit an email to us at support@pheromoneXS.com or support@euphoricxs.comPAYMENTCUSTOM PRODUCTShttps://discoverxs.com/forum/main-ca...y-calendar-usaFRAGRANCESSAMPLES
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by XSteveOWe will be leaving a bit early: The order cutoff will be 1pm
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Channel: Potential Delays
11-20-2023, 12:46 PM -
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by XSteveOIn observance of the Thanksgiving holiday, XS USA will be closed on Thursday, November 23, 2023, and Friday, November 24, 2023.
We will resume normal business hours on Monday, November 27, 2023.
All in-stock orders placed via our website will ship on Monday, November 27, 2023.​Starts11-23-2023Ends11-26-2023LocationUSA-
Channel: Shipping Holidays
11-16-2023, 12:56 PM -
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by HayleyHi guys!
Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...-
Channel: Potential Delays
11-07-2023, 11:25 AM -
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by HayleyHey guys, it's me again!
I just wanted to give as much of an update as I can. Things are so hectic around here, but we are making very good progress! We have two new hires, Lia and Kyle. They will be making posts and stuff as soon as we can get them set up on the forum. You will also see Lia's name on your notes for your orders now! We finally got everything from the old building, so it is an absolute mess in here right now, but SteveO and I are very excited for the way the office is...-
Channel: Potential Delays
10-19-2023, 02:40 PM -
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by HayleyHi guys! I wanted to give an update about our situation since it's been a minute. We finally got the table tops today, so we will spend today and tomorrow putting the tops on the legs and rearranging everything to our liking. Once that is done, SteveO will be attempting to make blends, but we have to figure out what molecules we do and do not have in stock. Depending on what we have, we will make the products you guys have been missing! Some of the products will take a minute to come back into stock,...
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Channel: Potential Delays
09-28-2023, 10:50 AM -
The spray version in EU is exactly what ascend is by default(aka with a trace of cops)
And yes ... We do plan to restock* on the -cops option for the spray too
*(but sorry we cant promise any ETA at the moment)
Many thanks
If you replied to a sales email there's a good chance it could be missed as we have a support suite specifically designed to handle customer service. You probably have an order from before we changed the message on the bottom with the above link. In looking into your email you did send it on a Saturday and while most responses come within a business day, Mondays are typically very busy and today, Tuesday is a holiday. We needed to change the reply to this email as it was set that way by default and with so many sales emails it was difficult to determine if any were from a client or just the cart sending it out. We removed that verbiage and included the support link and some phone numbers so hopefully that resolves any miscues going forward.
I wouldn't want you to ever feel neglected or ignored, so please send us a ticket at the above link if you ever need to so we can make sure we get it. You'll even get a ticket number for future reference too which is a big help if anything like this ever happens.
The good news is our return policy is super clear and easy and really no reason to send a ticket, unless you want to. I included the link to it in the store for you.
Please Send all returns to:
XS Returns
ATTN: M. Stoev
Mladost 1A - PO Box 6
1729 - Sofia Bulgaria
Call us Monday thru Thursday from: 4:00am to 4:00pm and Fridays 4:00am until 2:00pm
in the USA: +1 (901)328-6433 or in Europe: +359 9291 9005
I think that's 5am to 5pm in your time zone.
Again I'm sorry you feel as if your email was ignored, but I assure you its more of a technical glitch than anything. We are still attempting to work out all the little quirks in the system with the EU. XS-USA is going on 7 years old in 11 more days and that's a lot of time to fix all those issues. XS-EU is so new its easy to forget about all the things we needed to change to make it our own. We know there are going to be some bumps in the road and are thankful to our clients who bring it to our attention so we may smooth them out.
I forwarded your email to support in the meantime.