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I tested a few different scenarios out to have better luck with USPS. They have been getting through.

For some reason a USPS employee rejected all of our international packages without cause or merit and did so anonymously. That meant they labeled the packages as hazardous even though XS strictly adhered to all mailing regulations. By rejecting them we had no recourse and would even lose the postage paid. No one at the post office would assist us since this person was doing what they...

Allergies have been brutal this year! I took yesterday off to sleep and may be doing the same in the coming days. Doing the best that I can while trying to do simple things like breathe.... I can hear the chariots swinging low coming to take me home

The power in the US office is off for we dont know how much ,so we are closing for the day
Any orders will be proceed tommorrow
Thank you everybody and have an amazing day

We will be leaving a bit early: The order cutoff will be 1pm

XiSt 10ml back in stock
APi back in stock

Hi guys!

Just wanted to throw out another small update! We are getting things put together, and we have high hopes for the future! I noticed that some things were showing out of stock when we have them available, so I fixed that. However, we still do not have Xist or Evolve yet. I know a lot of you guys are looking forward to those products returning, so just bear with us! We will be back to showing the full XS experience very soon! We have multiple packages coming in daily so we can...

Hey guys, it's me again!

I just wanted to give as much of an update as I can. Things are so hectic around here, but we are making very good progress! We have two new hires, Lia and Kyle. They will be making posts and stuff as soon as we can get them set up on the forum. You will also see Lia's name on your notes for your orders now! We finally got everything from the old building, so it is an absolute mess in here right now, but SteveO and I are very excited for the way the office is...

Hi guys! I wanted to give an update about our situation since it's been a minute. We finally got the table tops today, so we will spend today and tomorrow putting the tops on the legs and rearranging everything to our liking. Once that is done, SteveO will be attempting to make blends, but we have to figure out what molecules we do and do not have in stock. Depending on what we have, we will make the products you guys have been missing! Some of the products will take a minute to come back into stock,...

UPDATE: Thursday 9/28 ~ Delivery of lab and shipping tables. Waiting on new glassware and other supplies. Once we are able to set up a lab we can begin assessing what we have and need so we can remake products.

UPDATE: Monday 9/18~ So we have the new space but there is so much to do. Everything needs to be replaced and then we wait for deliveries. Unpack the boxes and set up whatever was in the box. So far we have a conference table and a couple of chairs.

This is going...

A severe thunderstorm ripped the roof off our facilities in Millington TN today. Everything has been destroyed or severely damaged.

The office building was XS: https://wreg.com/weather/weather-wea...torm-nws-says/

https://wreg.com/news/local/strong-s...in-millington/

https://wreg.com/weather/weather-wea...-south-sunday/

UPDATE 6/27: Since the building is structurally unsound with missing walls and roof the property is considered unsafe and therefore...

Friday 23rd
The roads here are one giant sheet of ice. The biggest issue is salt and ice melt do not work in these brutal temperatures. I've called my local USPS and they have not answered leaving me to believe they are closed. FedEx will not pick up our local box when there is severe weather. We are at 0 degrees with a wind chill of -18. Everything is frozen!

Orders will not ship until Tuesday.

Please stay safe.



Thursday 22nd
The...

Hi everyone, thank you for the overwhelming response to our annual sale. We still have about 50 more orders to ship, not including the 50-ish of custom orders. We should be finished shipping all by tomorrow or Friday.

Thank you again for being a part of the XS family.

FedEx is currently experiencing technical issues with their shipping management software that is preventing us from shipping any FedEx International. Every time we go to ship since this morning, we get an error that no customs options are available. Usually, these things correct themselves after an hour, but this has been all day. I finally called Tech Support, and after 20 minutes of confirming it was I, they told me the system is experiencing tech difficulties and might be restored in the next...

Our ISP is currently offline. We are patiently waiting for it to come back online.

This means no phone calls, emails, support or anything else until we have Internet.

Having some issues with FedEx Global Priority. Most FedEx orders have been processed but there are a couple that the page never loads. Brings up a wait error dialogue but never actually loads. Not sure why but it's definitely on the FedEx side.

...

Its Monday and everyone, except me, has called out sick. FedEx and anything other than economy shipping will ship first. If I can get to the others I will, but there are a lot of the others and they take priority. Tickets will probably be delayed in answering too. Be patient and be nice.

As of 12pm I sent everyone home and called it a day. There is a severe weather outbreak here in the Memphis/Mid-South area with straight-line winds at 20mph and gusts of 50mph. Damaging winds, large hail, and possibly a tornado with some storms.

We are currently under a tornado watch. Retail orders placed before noon were shipped, but anything after will ship tomorrow. Please understand the well-being of my team is far more important than anything else. I don't typically let these types...