Tracking problems

[bogdy]

I can't track my order since it always it freeze when it arrive at jamaica.
What shall i do?

[knowledgeispower]

I can't track my order since it always it freeze when it arrive at jamaica.
What shall i do?

Do you live outside the US? If you do, then you should try the same tracking number in the postal service of your country. This means the package has left the United States so the USPS cannot track it anymore.

[bogdy]

Well then this is a dead end Romanian postal service don't have an tracking option I think
Thanks

[knowledgeispower]

Well then this is a dead end Romanian postal service don't have an tracking option I think
Thanks

Have you tried this?

https://www.posta-romana.ro/en/track-trace.html

[bogdy]

Wow, thanks for the link
But same issue

Număr: LN449667436US
Statusul coletului: În tranzit
Țara de destinație: Necunoscut
Țara de provenienţă: Statele Unite
2016-07-15 10:22 JAMAICA, NY 11430, Arrived at USPS Facility, Your item arrived at our USPS facility in JAMAICA, NY 11430 on July 15, 2016 at 10:22 am. The item is currently in transit to the destination.
2016-07-13 13:26 MIAMI, FL 33112, Arrived at USPS Facility
2016-07-11 22:28 MEMPHIS, TN 38118, Arrived at USPS Origin Facility
2016-07-11 16:30 MUNFORD, TN 38058, Departed Post Office
2016-07-11 16:16 MUNFORD, TN 38058, Acceptance
2016-07-11 15:47 MUNFORD, TN 38058, Shipping Label Created
======================================
Powered by www.17track.net

[knowledgeispower]

Wow, thanks for the link
But same issue

Număr: LN449667436US
Statusul coletului: În tranzit
Țara de destinație: Necunoscut
Țara de provenienţă: Statele Unite
2016-07-15 10:22 JAMAICA, NY 11430, Arrived at USPS Facility, Your item arrived at our USPS facility in JAMAICA, NY 11430 on July 15, 2016 at 10:22 am. The item is currently in transit to the destination.
2016-07-13 13:26 MIAMI, FL 33112, Arrived at USPS Facility
2016-07-11 22:28 MEMPHIS, TN 38118, Arrived at USPS Origin Facility
2016-07-11 16:30 MUNFORD, TN 38058, Departed Post Office
2016-07-11 16:16 MUNFORD, TN 38058, Acceptance
2016-07-11 15:47 MUNFORD, TN 38058, Shipping Label Created
======================================
Powered by www.17track.net

Hmm, it seems it may be stuck in customs. Are you saying you still haven't received it since July?? I would contact PheromoneXS customer support about the issue, they cannot help you here although they do want to find out about any issues. Send them an email at support@pheromonexs.com so they can look into it for you! That seems like an awfully long time it should not take that long

[bogdy]

no, dont get me wrong, i recieved it but the traking doesnt work and its frustrating,

[XSteveO]

Unfortunately its because Romania was either lazy or just couldn't send updates to the USPS tracking. Most (95%) countries send this info. On a side note I loved my visit to Romania

[bogdy]

When did you visit România? Next time if you reach Timișoara let me know.

[knowledgeispower]

Oh ok. Sorry but that is just the reality of the postal service these days :(. If you want tracking all the way you'll need to pay the upgrade to get it shipped via FedEx!

[bogdy]

When the eu hub will be fully functional I wont need tracking anymore.

[idle]

But you will still get one
I really hope the new EU store to be up and operational in the next few days.
little behind schedule right now. but we will make by the end of the week

[XSteveO]

idle and I have been working 15 hour days to get it operational. The center itself is ready, now we just need a way for you to order without confusing the heck out of all of us.

[angelo]

I think i have the same problem. I can't track it after it arrives in JAMAICA, NY. I think it's because the tracking number is not supported when it departs from US.

[idle]

try using https://www.aftership.com/ or https://www.17track.net/en bud ....
But in your case http://bgpost.bg/

[bogdy]

Well this sucks. And Romania postal service sucks even more. I have to wait like 30 days for it to arrive and 20 days for the Romanian postal service to "process it"

[angelo]

Normally in Bulgaria it will take around 14 days to arrive at the customs. Hope to receive the notification letter soon this week.

[bogdy]

Anyway about the tracking number, after it leaves us, there is should be a new tracking number for it?

[idle]

After that point you should try tracking the same number from the destination Country's postal office.
Or try using https://www.17track.net/en or https://www.aftership.com/

[angelo]

There might be.

However, I don't know it