Customer service and shipping issues

[Usmsam]

XSteveO
Hi Steve. I hope you’re doing well today.

I tried to pm you but it seems like you are not receiving them so I decided to post on the forum instead.

The products you sell are wonderful but I will be honest that the customer service has not been up to par unfortunately.

This is the second time in a row that I’ve had issues getting my products delivered to me without a hassle and I’m getting fed up and discouraged from ordering on this site.

I never got shipping details for an order (#60702) I placed on March 16th sent to my email and I will like to know when I will receive it. I have sent multiple emails to the support and sales email, and I’m still yet to receive a reply. Please if I can get a response asap I will be very grateful.

Thanks.

[Usmsam]

I just received my order but I wish the communication will be better :(

[ebbnflow]

Did you check other email inbox labels/folders such as Spam, Unwanted and Promotions? Sometimes responses are sent there instead of your primary folder. I can't remember which, but one of the latest responses I recieved was in one of those folders.