Reward Points Balance

[Panikos]

I know that I always complain about the Reward Points Balance but it is not updated automatically after the last order has been placed!

[idle]

Hey there Panikos,
you are probably talking about your last order from a few hours ago?

We are adding points right after an order status changes to Shipped

In your case that will be in a few hours from now

[Panikos]

I did not get any points for my previous order.
Order ID: 7xxx
Date Added: 22/08/2014

the last one is
Order ID: 8xxx
Date Added: 25/09/2014

[idle]

Sorry Panikos i did not know about
Order ID: 7xxx

I just talked KateD and you will be getting a response to your ticket really soon.

The points from 7xxx are now at your disposal and Points from 8xxx will be added right after its shipped today.

[Panikos]

I got the email.
TY

[KateD]

We appreciate you taking the time to contact us about this Panikos and will make this right. I do apologize for any inconvenience caused. The reward points of your last order was added to your store account and we are looking into the cause of this.

The support suite is a safe secure way to get assisted,when you make a post about customer related stuff on the forum be very careful not to put any personal information as this is a public forum.

I took a sneak peek at your recent order and can only imagine what adventures this set of goodies are gonna bring you.

[Panikos]

I think I have posted about my intentions....
https://discoverxs.com/forum/pheromo...st-sob-xs-oils --- Post No 4