AD IN POSts

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It was a good for a time

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  • DarthZed
    Member
    DiscoverXS Posts Alot
    • Feb 2018
    • 28
    • 3
    • 21

    #1

    It was a good for a time

    XSteveO

    Because some hiccups with my last couple orders left me less than satisfied with the XS experience I contacted your customer service. The responses I received left me feeling insulted, mocked, and talked to like a five old. It was EXTREMELY condescending and a complete waste of my time. This was the straw that broke the camel's back.

    I will not be told that XS would like to "apologize" and then have you tell me not to make more of something than what it is in the same sentence! I will not be told "I'm happy we could clear up this issue" when all I'm being told is to get lost! Don't tell me you're going to continue to provide me the "ultimate customer experience" when you're insulting me with passive aggressiveness, while feigning compassion and civility!

    I made it abundantly clear I wanted XS to demonstrate some appreciation for me as a customer by fixing what should have been a minor issue or permanently lose me as a customer. Based on my previous orders, your projected 5 year loss from this account is roughly $3200

    Off to greener pastures

    PS I'm starting returns on my last 2 orders
  • lafemme
    still hungry


    DiscoverXS Legendary Poster
    • Mar 2018
    • 1276
    • 1,057
    • 1,683

    #2
    sucks for you.
    "He really should have given LaFemme some cash too. It's obvious he was a cheapskate and selfish." -Muestereate

    Comment

    • XSteveO
      Wizard of Love
      DiscoverXS Posting God
      • May 2013
      • 2287
      • 3,815
      • 1,861

      #3
      Maybe begin with the truth. We tried and tried to be cool and explain that the free samples aren't always available. Regardless of this you began the entire interaction accusing the shipping ladies of purposely sending you samples you didn't want.

      Kate was more than nice in explaining this would never happen. You kept complaining, and complaining, and complaining.

      So I stepped in after your abusive intolerable behavior and threats and said adios amigos. Best of luck to you.

      Steve O
      PLEASE DON'T PRIVATE MESSAGE ME. I'M MONTHS BEHIND.


      This is my passion and my goal: to change the world, 1 person at a time, by empowering them with knowledge, know-how and the products that give them the ability to live their dreams.

      A dream or vision is only a pretty picture without the passion and willingness to get your ass kicked chasing after it.

      discoverXS is our adventure story! Thank you for being a part of it


      Pheromone Questions? (I like to answer the phones)
      Pheromone Answer Line: +1(901)-328-6433

      Comment

      • MRSNAKE
        Researcher


        DiscoverXS Old Timer
        • Aug 2018
        • 657
        • 152
        • 83

        #4
        I wonder where he will go now that AD has gone to crap, maybe he goes to pherlure LOL .

        Comment

        • MRSNAKE
          Researcher


          DiscoverXS Old Timer
          • Aug 2018
          • 657
          • 152
          • 83

          #5
          Believe me as a person who works with people all the time, you can't please everyone and some people just need to be cut out. Some people just need to much hand holding.

          Comment

          • BobiiJo925
            *That~Girl*
            DiscoverXS True Story Teller
            • Jan 2017
            • 476
            • 338
            • 512

            #6
            This is an ugly read. We work very hard to provide excellent customer service that's our number 1 priority. Making sure everyone has a smile....
            , Bobbi

            Comment

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