Pheromone Answer Hotline - Customer Support (READ Before You Post)

[XSteveO]

Friendly reminder not to post any customer support issues here on this public community. This is a place for pheromone discussion so posts like that will get removed and you won't get the help you deserve.

There's a lot of ways we are here to help you.

You can call us on the Pheromone Answer Hotline:
USA and elsewhere: +1(901) 328-6433
Europe: +359-929-19005
Monday thru Thursday 1am to 4pm
Fridays 3am to 2pm
*All Times are USA (CST - UTC-5)

We love to talk pheromones and GOALS so if you have a question definitely give us a call. There’s no dial this or dial that, just a brief message and then a short hold while the system finds somebody available to answer all your questions. You might even be surprised just how friendly we are.

OR
You can send us an email at: support(at)pheromonexsDotcom
This will go directly to our Customer Concierge system and you’ll get an auto-response with a ticket number. KateD, the lovely Maven of Magnificence, can get pretty busy but all tickets are responded to within a day (Monday thru Friday).

OR
You can go directly to our Customer Concierge Portal and submit a help ticket that way: https://pheromonexs.com/help/

We really try our best to make your experience great, but sometimes we can make mistakes. Contacting us by any of the above referenced ways will get you the fastest possible assistance.

Posting to the community about any issue will only see the post removed because we cannot possibly monitor the entire community for issues. Usually this is done by one of our amazing staff members or friendly and talented superheroes also known as mods. The biggest issue is since none of these handle these types of things there is no guarantee they’ll even talk to someone who does for days, maybe even weeks. You won’t get the help you deserve and you deserve the best.

[XSteveO]

We just got our new phones and PBX system. We will be able to answer calls again in the next few days.