Just wanted to let everyone know that their customer service team is phenomenal. I kept making a lot of changes to my order and they accommodated me without any problems whatsoever and still shipped the order out in record time. Every place should be like this.
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We really try to accommodate and do the right thing whenever possible. I'm happy we could make your experience good
Steve O
PLEASE DON'T PRIVATE MESSAGE ME. I'M MONTHS BEHIND.
This is my passion and my goal: to change the world, 1 person at a time, by empowering them with knowledge, know-how and the products that give them the ability to live their dreams.
A dream or vision is only a pretty picture without the passion and willingness to get your ass kicked chasing after it.
discoverXS is our adventure story! Thank you for being a part of it
Pheromone Questions? (I like to answer the phones)
Pheromone Answer Line: +1(901)-328-6433
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Originally posted by Muestereate View PostReally, Old school customer service is getting so rare.
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Originally posted by XSteveO View PostWe really try to accommodate and do the right thing whenever possible. I'm happy we could make your experience good
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Originally posted by GunnerBAC View Post
Very true. Whenever I come across customer service that still has the mentality of "the customer is always right", I just can't help but acknowledge it in some way since it's so rare nowadays.
Steve O
PLEASE DON'T PRIVATE MESSAGE ME. I'M MONTHS BEHIND.
This is my passion and my goal: to change the world, 1 person at a time, by empowering them with knowledge, know-how and the products that give them the ability to live their dreams.
A dream or vision is only a pretty picture without the passion and willingness to get your ass kicked chasing after it.
discoverXS is our adventure story! Thank you for being a part of it
Pheromone Questions? (I like to answer the phones)
Pheromone Answer Line: +1(901)-328-6433
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Originally posted by XSteveO View Post
We don't actually believe in that, because it's not always true. We just do the right thing and that pretty much resolves issues when they arise.
I don't think that quote was ever meant to be taken literally but I think it just had a meaning of top-notch customer service and making sure the customer is taken care of no matter what.
Nowadays, it's just a reminder of the good ole' days...heh
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Originally posted by GunnerBAC View PostJust wanted to let everyone know that their customer service team is phenomenal. I kept making a lot of changes to my order and they accommodated me without any problems whatsoever and still shipped the order out in record time. Every place should be like this.
Awwww! Yes, we do believe in an awesome customer service experience every single time we interact with a customer or a potential customer.
I am touched and appreciative that you took the time to let us know you see how much we care.
You rock!
Continue to give us your feedback and share your experiences...
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Thank you Kate! I most definitely will! And don't you guys ever lose that spark that you have to please your customers because, in most cases, it doesn't matter how superior your products are to the competition. If you don't treat your customers right, they WILL go somewhere else and someone else WILL treat them right. I've seen many companies go down because they thought, "Hey, we have the best products out there. Our shit don't stink. Why are we catering to them? They should be catering to us!". And then they wonder why their sales are plummeting and everything is going to hell..
Sorry for rambling..lol..I'm done now..😁
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