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SteveO
SteveO
Wizzard of Super Love
Last Activity: 02-25-2018, 03:49 AM
Joined: 05-31-2013
Location: Memphis, TN
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  • EU Shipping Holiday

    EU Shipping Holiday

    Shipping Holiday
    Starts
    03-05-2018 05:00 AM
    Location
    EU Hub
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  • SteveO
    replied to I missed my XS family!
    We got our Kate back and now she will be gone for a little bit again.
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  • Support Tickets

    Support Tickets

    We had an issue where support tickets were being created but our support suite was not being populated with said tickets. Pretty sure we fixed it, but if you did submit a ticket and did not get a response (within 24 hours), please submit another. No tickets were lost, just stuck in the ether.

    Our new shopping market integrates all tickets with user accounts so you'll be able to track your order and any tickets you might have in the same place.

    In the meantime there will...
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  • Glitches and other stuff gone wrong - Our Monkeys have gone crazy!

    Glitches and other stuff gone wrong - Our Monkeys have gone crazy!

    Just a heads up everyone, there MIGHT be some crazy little glitches and stuff happening in the shopping cart as we put the final touches on the new release. Keeping our shopping cart upgraded with the latest version is very, very important to your experience and online safety.

    I'm very excited about the new marketplace and how many awesome features it has. Just a small sampling of what you can expect: instant chat, product QandA, split payment options, Ticket system built in to the...
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  • Site Maintenance - System Delays

    Site Maintenance - System Delays

    We are doing some minor maintenance. There may be some lag times. Its a good idea to always save your work
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  • SteveO
    replied to Request Inquiry
    Anything is possible in the future, but I've been so caught up in our new marketplace store for now. Once its launched with all the amazing new features...
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  • Our new marketplace cart allows for many more hubs. The EU Hub was a BIG learning experience for us but it sets us up to do things right for the next...
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  • There's no need to be sorry Falvinski. Its all good. I don't think anyone here is upset that you're letting us know about a potential site glitch....
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  • We are upgrading the entire shopping cart and have been having some issues with crypto. Should be fixed in a matter of a couple weeks. I'll make a work...
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  • Samples FYI

    Samples FYI

    Just a slight change to samples. As we grow as a company samples become very expensive, but still necessary. Its expensive to make them but its a cost well spent in my view, However we always went about 2 mL to fill them bottles and well that's a full week of sampling.

    I had to make a financial decision to ensure the viability of the company and the plans we have. So we've gone ahead with a 1 mL sample fill. You still get a few solid days of testing which is perfect to decide if you...
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