yobit.net eobot.com digifinex
  • Thank you for visiting DiscoverXS your pheromone research community.
    If this is your first visit please register so you can join the community: click the Sign Up link above to proceed.
    To start viewing messages, please login and select the forum that you want to visit from the selection below.

Smell Like This

Announcement

Collapse
No announcement yet.

IT Bug

Collapse
X
Collapse
  •  

  • IT Bug

    The store website stopped recognising my email today. Says “Email address was not found in our system”. I always use auto fill so no chance of error from my side. When I browsed and ordered things on Friday and Saturday there was no such problem. As a first-time customer with 2 pending orders I’m worried.
    XSteveO or someone form the company can you please have your IT solved?

    • Muestereate
      #1
      Muestereate commented
      Editing a comment
      Will it let you write a customer support ticket under the help option? They usually read those before forum posts. Or give them a call,

    • Mila
      #2
      Mila commented
      Editing a comment
      Thank you for suggestion. I sent email through ‘help’ option, but also posted in case. I don’t think I can send message through the system unless I’m logged in which is a problem

    • XSteveO
      #3
      XSteveO commented
      Editing a comment
      This topic has been moved to the correct category. The ticket system is the only place this can be answered as I am sure you would not your personal information shared here in a public forum. Please look for our response there.
    Posting comments is disabled.

Latest Articles

Collapse

  • IT Bug
    by Mila
    The store website stopped recognising my email today. Says “Email address was not found in our system”. I always use auto fill so no chance of error from my side. When I browsed and ordered things on Friday and Saturday there was no such problem. As a first-time customer with 2 pending orders I’m worried.
    XSteveO or someone form the company can you please have your IT solved?
    11-13-2022, 10:26 AM
  • Customer Support QandA populated now
    by XSteveO
    I'm populating the most popular questions and answers on our support suite for easy use by our community.

    You can use the chat beacon on the store if you have a general question and it will bring up the answer or go directly to our support page here: https://pheromonexs.helpscoutdocs.com/

    This will continuously be updated as questions arise.
    09-30-2020, 10:04 AM
  • pheromoneXS Chat Function
    by XSteveO
    The bottom right of the store website is a purple chat icon. You can leave a support ticket, or get to our FAQ for common questions (I'm populating the FAQ over the next week), or select chat to chat with us. It should be on most normal business hours, but we are getting used to it so there may be a few times when we are not (lunch, Jello Shots, Beer-Pong, Naked Karaoke).

    Answers will direct you to our FAQ (when completed) and Ask will give you the option to Email Us or Chat (when available)....
    09-18-2020, 12:52 PM
  • Rone Love Descrption Clarification
    by NuTrix
    While reviewing the site information I came across a seeming discrepancy.

    I already ordered it but haven't gotten to testing yet and was hoping for some insight.

    From the XS site -


    "LOVE RONE? So do we! This is a well balanced blend that utilizes all of our RONE molecules, but has a way to not overdo things. Not for everybody and not well balanced, but if you're into RONE this is a good blend to have."

    My first consideration is that it...
    06-28-2019, 08:35 AM
  • XS is hiring Web-design Photoshop Pro
    by XSteveO
    Graphic Artist
    I'm looking to hire a pro graphic artist for banners and web-design stuff.

    Respond here and. I'll set up a meeting.

    You should have a portfolio and be a pro.

    This is a virtual office position so you can work from home....
    06-15-2018, 09:45 AM
  • Euphorixs samples - Question for the Phero King
    by SecretV
    Due to one of my staples being out of stock I'm debating ordering from the EU site. I would like to know whether the EU sister also sends out samples with the orders....
    05-20-2018, 05:46 PM
Working...
X